06/01/2026
We are sad to share that our small family-owned business has recently been targeted by a review scam that is affecting small businesses like ours.
The scam works like this: fake accounts or bots leave a 1-star review, then provide a phone number to call to have the review removed. Once a business calls, they know they have your attention and begin demanding payment to remove the fake review.
Unfortunately, these reviews are not from actual guests or customers. They are simply bots/scammers trying to hurt small businesses and pressure them into paying money.
What makes this especially frustrating is that they typically do not target larger businesses or franchises because they know those companies are less likely to call, pay, or even respond. Instead, they go after small, family-owned businesses that care deeply about their reputation, their guests, and their community.
We are asking for your help. If you see a clearly fake 1-star review on our Google page, would you please take a moment to flag it for removal? Just click the "hazard" symbol next to the review and mark it as "SPAM".
Google is much more likely to remove fake reviews when multiple people report them.
Here is the link to our Google Reviews for The Cocoa Muse:
[https://www.google.com/search?q=The+Cocoa+Muse+Loveland+OH+reviews](https://www.google.com/search?q=The+Cocoa+Muse+Loveland+OH+reviews)
It may seem like a small thing, but it truly helps protect local businesses like ours from scams like this.
Thank you so much for supporting us, standing with us, and helping us keep our reviews honest and accurate. We appreciate this community more than you know. And if you love our shop and support it we thank you from the bottom of our hearts! And if you have left us a 5 Star review we want to give you a heartfelt "thank you". We appreciate more than you know! ❤️
