06/14/2026
Kevin here. Itโs been a while since Iโve done one of these.
Those who know me know that I donโt sugarcoat, and Iโm not here trying to collect friends left and right like Pokรฉmon. ๐ฅ
So letโs get into it.
Hospitality already has a lot of challenges, but let me show you an instance of how even non-guests go out of their way to be disruptive.
Swipe through to witness some clown behavior.
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Somewhere along the way, weโve confused customer service with unlimited tolerance for bad behavior.
A business should treat people with respect.
Thatโs non-negotiable.
But customers should do the same.
Lately, weโve developed an entitlement problem in America.
What seems to be disappearing is something much more valuable than a five-star review: basic human decency.
Patience. Courtesy. Grace.
The small business owner on the other side of the counter isnโt a faceless corporation. Theyโre a person trying to serve customers, support employees, pay bills, and keep a business alive.
So hereโs my message to small business owners:
Stand up for yourselves.
You do not have to tolerate bullying in person, and you certainly donโt have to tolerate it online.
Constructive feedback is fair. Harassment is not.
Honest criticism is fair. Personal attacks are not.
And for those who believe they can hide behind anonymous reviews, fake accounts, or screen names, remember: this is the digital age. Footprints have a way of lasting longer than tempers.
(And yes, we have your photo that you liberally uploaded in one of your previous Google reviews added to our banned list.)
The people who are quickest to dish it out are often the first to complain when theyโre held accountable.
Respect should go both ways.
And no business owner should ever feel guilty for demanding it.
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Takeaway for Business Owners:
Google doesnโt always take down false or defamatory reviews. Rather than appeasing, stand your ground so that readers who are actually discerning are better able to sift through the nonsense.
