25/12/2021
• Providing supervision and training to all new and existing staff.
• Dealing promptly with all grievances from both staff and Lounge members.
• Issuing verbal warnings and executing all disciplinary action as needed.
• Setting goals for improving the business.
• Screening and coaching all new hires.
• Improving the Lounge's marketing strategy and workshopping ways to increase revenue.
• Building loyalty between clients and the Lounge.
• Manage all Lounge activities and analyze all financial performance and organize work for all internal resources and recommend solution to increase productivity of Lounge.
• Design all financial plans and budgets and maintain inventory of all Lounge equipment’s and supplies and implement all company programs according to Lounge policy.
• Develop all profit and loss statements for Lounge and prepare required operating plan for same and implement all improvement strategies for Lounge and supervise achievement of all Lounge objectives.
• Administer all profit and losses for Lounge and prepare monthly reports for same and maintain good professional relationships with all members to recommend solutions to all issues and hire and evaluate staff performance.
• Train all staff member, conduct various planning sessions and prepare reports for all staff performance in Lounge and organize weekly meetings to design effective strategies to achieve all Lounge objectives.
• Provide development coaching to all members and prepare director reports for seniors and collaborate with the management to implement all training programs.
• Oversee all training sessions of staff and ensure compliance to all loss prevention and human resources policies and assign all departmental head for various Lounge duties and resolve all employee pay issues.
• Develop and maintain an effective team culture at all times and prepare schedule for shift coverage and evaluate everyday activities of Lounge and ensure cleanliness at all times.
• Provide optimal level of customer services to all customers and administer all payrolls and ensure compliance to budget.
• Prepare and approve all cash management reports according to required standards.
• Ensuring the entire facility is sanitary according to accepted standards and that all equipment are in good working condition.
• Setting long-term goals for overall business improvement; as well as planning, developing, promoting and organizing events/shows back to back without running out of content
• Develop the Lounge’s marketing strategy to attract new clients and retain existing ones; and maintain a high standard throughout the Lounge’s premises.
• Managing Social media pages and handles for the Lounge time-to-time, and ensuring all updates are made without delays.
• Organizing team-building events.
• Encouraging feedback for improvement.
