15/04/2026
Statement From Business Owners at Club Tropicana in Regards to the Incident on Sunday 12th April.
We were made aware of the instagram post on Monday 13th and launched an internal investigation as to the incident that occurred with Maddison Haining.
We recieved a formal complaint from Maddison on Tuesday 14th to which we replied with an unreserved apology and confirmed that we were currently carrying out an investigation and that we would share the outcome with her as soon as it was completed.
We sent the outcome of the investigation to Maddison this morning and received a reply back thanking us.
We have reviewed the CCTV footage and statements from everyone involved. For clarification Club Tropicana is on the first floor up a flight of steps with no disabled access. It is an old building and we have never been advised by the relevant authorities that the building is in contravention to the Equalities Act 2010.
According to statements from security staff, they informed Maddison that we do not have disabled access to the first floor. She wasn’t refused entry, her friend carried her upstairs on her back and two further companions carried up her wheelchair. It was a busy Saturday night and the manager on duty in his statement, noticing a wheelchair user in the bar was concerned for her safety and the safety of others in case of an emergency evacuation.
We take full responsibility as business owners for the treatment of Maddison on the night. It was completely indefensible, unacceptable and appaling. We have not made a statement until the investigation was complete and Maddison was informed of the outcome. Part of the outcome of the investigation is that we are reviewing our training protocols. We are also reviewing accessibility to Club Tropicana.
Once again we offer our sincerest apologies to Maddison for the stress and embarrassment that she experienced in our venue.
Business Owners
Club Tropicana
